Testimonials to the Bear.... See what our clients have said about us! Please take a look at our pages of testimonials that are from our happy clients! These are true, real testimonials, not copied from other companies & we never write our own testimonials. Our clients are in different areas and have something to say about all of our services, so this gives you a good idea of our quality of work! We would love you to become one of our happy clients too.
We also invite you to visit our before and after pictures section so that you can see our different services and the difference we make when we clean. Our Quality Has No Competition! Please give us a call if you would like to schedule an appointment or send us an email through our on line contact form. Enjoy looking through our website & call us today to See what the Bear can do for you!
We appreciate all of our clients and the nice things they say about us. If you would like to submit a testimonial please click the button below.
Our 10 yr. old beige carpet looks almost new! We had a coffee stain and pet stain, and wax...they are gone! Really it was impressive to see the original color return. You really didn't give up till it was great. Thanks so much! Barb
I can't say enough about Big Bear Floor Care!! These guys are the most professional people I have worked with in my home. They were incredibly considerate of my home and I completely trusted them without my supervision. My carpets have never looked better and I can rest assured knowing that our new baby will not suffer from the use of toxic chemicals. I recommend Big Bear Floor Care to everyone who is seeking quality, care and professionalism.
I would never use anyone else but Big Bear after the the miracle they preformed on my carpet! I spilled RED WINE all over my WHITE CARPET! It was a huge stain. I called Audra late that night in tears knowing I'd have to spend $3,000 to replace it. She rearranged their schedule so they could come out the next morning. They worked on it for over two hours and when they were done no one would ever know it was there. Amazing! They are true professionals, honest, hard-working, trust worthy individuals who are the best at what they do - hands down. Thank you Big Bear!!!
We had all carpeting green cleaned and protected. They were also able to do odor removal of smoke from scorched food as well as the ozone smell left from a company that had used ozone in our home for the smoke odor. Everything went perfect. They arrived promptly, and we not only felt that they knew what they were doing but that they wanted us to be satisfied. They take a lot of pride in giving top service. We will never use any one else. Our carpet has never looked this good.
Audra Hicks and her Big Bear Truck crew are amazing - they can make the nastiest sofas look showroom new, I know because they\'ve done it for me. Floors are brilliant and spotless when they are finished - why use anyone else - only the best will do - Big Bear floor Care - you will be so happy you called!
Big Bear Floor Care is a family run business that gives you personal attention. They were very responsive and took the extra time to make sure we got just what we needed (it was important to us that they used green products). They are very knowledgeable and experienced and a real pleasure to work with. We highly recommend them!
BIG BEAR FLOOR CARE did it again !! A Huge Thank you to Audra Hicks ~ Billy Hicks and Christopher Hicks...If you ever need your carpets done, floors or rugs cleaned PLEASE do not hesitate to give them a call! Honest, Trustworthy and Awesome Business Folks!
Just want to say a HUGE thank you to all those at BIG BEAR Floor Care! They came over yesterday & not only did a GREAT job...the carpets look amazing! But they were wonderful in sharing all kinds of helpful information! I am THRILLED to find GREEN carpet cleaning, with such an amazing family business! It was a true blessing....THANK YOU!
We had some horrible stains at two entrances to our house. The people who sold us the carpet recommended Big Bear and we're forever indebted to them for this recommendation! We were shocked to see our carpet look new again. It's been a year and thanks to Big Bear PROTECTOR, it still looks new. Spills wipe right up. Billy, Audra and Christopher, you're THE BEST!!!
"Hicks has done a good job for us over the years. We were their first client, and we’ve been with them for 15 years now. They come in on a routine basis and are always very reliable. We’ve not had any complaints and they are good people to work with. You like working with people that perform on a consistent basis, and they have done that – all at a fair price.”
"Thank you for sharing the newsletters. I will enjoy reading them! Yesterday was such a pleasant experience. Not only did you show a strong work ethic with excellent results, but we also enjoyed talking with you and having you in our home! I would recommend your service without hesitation, and I'm sure we will be doing business with you in the year ahead. Thanks again! Merry Christmas!" Leah
I recently bought my first home and am expecting my first baby. I wanted a carpet cleaning service that was professional, detail oriented, and a company I could trust. I found all this in Big Bear Floor Care. Impressive and extremely efficient, I now proudly call myself a lifetime customer. I will definitely refer all my family and friends. Thanks for raising the bar and meeting all of my expectations!!
Love, love, love the Hicks and their work!! They can take anything and make it look absolutely better than new!!! Thanks guys for always saving me!!!
Great service, professional, and very well run company. They have cleaned all of our carpets thus far. We were even thinking we had to replace the carpet in our Bonus room and after they finished cleaning, the carpet cleaned so well, that we decided to keep the carpet and SAVE $$$. We highly recommend this company for quality, service, and pricing.
Big Bear Floor Care did our carpets a week ago - what a great job they did getting rid of spots I had tried unsuccessfully myself, and brightening up the entire house! Even better is how they feel to our bare feet - clean and fluffy, not dirty and matted down. We've been in the house for six months and the carpets had been cleaned just before we moved in by "professionals" but Big Bear Floor Care got out the spots they never removed and the grunge on the stairs. We really appreciated their professional quality and friendly service we received.
“I'm sold on Big Bear Floor Care. I was amazed at the results! I learned my Berber carpet is a nice off-white, not tan in color. It had not been cleaned in a couple years...OK 4 years and I have 2 dogs. It looks new. When budget permits, I want them to clean and protect our mattress and hardwood floors. I love having the Hicks family in my home --- just an added bonus! I have referred several clients to Audra and they are equally pleased. Jan Browning, Realtor Reliant Realty, LLC - January 29, 2010
“The Finest; Audra & Billy believe in the finest training, the finest materials trucks, and the finest result when cleaning carpet, hardwood, or tile....and they SUCCEED because they care and believe it what they do. They are a wonderful family, as well, and I am privileged to not only recommend their performance, but their friendship.”
"I came home from vacation to a pet disaster in my home. It was so bad and widespread through the house that I had to get a hotel room for the night. The next day I called Hicks through a referral and I was thoroughly impressed. After explaining the severity of the issue they adjusted their schedule to come and fix my problem that day. They did an incredible job and take an obvious pride in their work. They are knowledgeable professionals and I would recommend them to anyone, and will certainly call them again for anything I need for carpet care."
These wonderful folks were great! They were right up front with what they had to offer and what it would cost. They did a great job and I would definitely recommend them to anyone. I would sure call on them again. Thanks Billy, Audra, and Christopher!
“I recommend the Hicks to my clients that purchase quality flooring for carpets such as wools, custom installations, and difficult cleaning concerns. They truly can do just about anything. The certifications they have are impressive: upholstery, leather, hardwood floors, and even tile grout. They love what they do and are experts when it come to carpet care.”
I found dried blood on my carpets recently and panicked since we'd just had them cleaned recently by Big Bear Floor Care. Then I remembered the Bear Track Spot Remover they had left with us when they had finished. I followed the directions and the spots are gone. I was very impressed with the results. It did take patience - (just time because I didn't want to spread it on my cream carpet) But it looks as good as new now. Thank you so much for that product!
Great job guys - Carpet looks great. Huge difference. My wife loved the card you sent with the before and after pictures. Really appreciated the family aspect to your business, your professionalism, and your preparedness. Ultimately, it was the incredible communication that set you apart. Positive word-of-mouth will be a great growth asset for your family business. Great luck to you. G Miller
Big Bear to the rescue! We have been renovating our home, and while painters were here, they accidentally spilled a can of paint on our carpet! The stain was huge (and deep due to the spill), and getting paint out of carpet is no easy feat. We were worried we would have to replace the carpet on the entire second floor. We quickly made phone calls for referrals, and were told to call Big Bear. Audra, Billy and Christopher's knowledge, professional attitudes, and willingness to help immediately, turned a really bad morning into a pleasant afternoon that ended with amazing "green" spot removal and new friends! We will turn to their family owned company for all of our floor care needs! Thanks you guys!!
The best at what they do, period! Saved me from a bad spill and a potential carpet disaster at an important clients site! Use the Bear!
The measure of a truly great service company is how they handle call backs. Last week when one cleaning technique used by Hicks Carpet Care on our badly soiled stairs did not meet our expectations after drying, they rearranged their schedule and returned the NEXT DAY to re-clean the stairs with a different technique. They are conscientious, caring people who sincerely want their customers to be completely satisfied. The Hicks family and their BIg Bear Truck is the only solution you'll ever need for floor care - most highly recommended!
“I began using the Hicks while searching for a company that offered green cleaning services and products. We have a granddaughter who is crawling in the house, and I was concerned about her coming in contact with cleaning chemicals. They were really interested in pleasing us in terms of not using chemicals in the house. Fortunately, the Hicks use non-evasive, environmentally safe cleaning products. They came and cleaned the carpet the first time and did a wonderful job. They are on time and very professional and give an estimate beforehand every time, which I really appreciate. After the Hicks cleaned our carpets, we then moved into tile cleaning in the kitchen and again, they searched to find products that were green. In terms of being customer friendly, Hicks is always courteous, wonderful to work with, always pleasant, and will listen to you and hear your needs and concerns. They are always asking for feedback, emailing me with new information and are a great networking source, helping us to find other businesses to work on our house that relates to their field, helping to find new products or whatever it might be. It’s really important when people are coming into your home that you feel comfortable, and I feel totally comfortable with them. They are first rate people that I know I can trust. That is very important to me.”
“We have had the good fortune of finding Hicks Carpet Care to do all of our indoor cleaning needs. Including carpets, upholstery, hardwood and other expertise exist in other areas such as leather, which we haven't had the need for. We highly recommend Audra and Billy for all your needs in these areas for not only do they do a tremendous job, but trust is a big issue with us and we know we never have to worry. Did I mention how nice they are?”— Diane & Jeff Diamond of the TN Titans
Great Job! Fabulous! I will definitely call you again!
Just want to say thank you so much for the wonderful....unbelievable job you did at my clients Morningside home. We could not believe that you got all those stains out.
These gracious people cleaned our carpet so well. It was at a time our family was having an emergency and we felt so comfortable with them doing their job while we were gone. Thank you all for a job well done!
“Their attention to detail is the best in the business! They take every measure possible to protect your home while they do an awesome job of cleaning your carpets. In this life, you pay for what you get. The result that Hicks Carpet Care brings is well worth the investment. The powerful truck they use puts them head and shoulders above anyone else in their industry.”— Greg Towe of Who’s Who Magazine - Sumner County
Big Bear is a valued member of our household "Team." I wouldn't consider calling anyone else for either routine cleaning or that "special" job. AS a homeowner with several dogs, I know well that accidents can happen. Trust the Big Bear Team to offer timely, honest and first class service! I highly recommend them!
“We have been using Hicks Carpet Care for "many years". Our original carpet cleaner was unavailable for a job that we had and Hicks Carpet Care was recommended to us. Not only were they able to help us out in a jam, but the carpets never looked better! Audra & Billy are hard workers, diligent and extremely courteous. We recommend them highly!”— J. Fred Pilkerton of Pilkerton Realty
After my ex-wife and her pet were removed, I resolved to also remove all the stains and scars they made in my carpet. I was just sure that all the carpet would need to be replaced. Once referred to the Bear, they assured me the carpet could be restored. I trusted their experience and expertise and they did a wonderful job. Not only does my carpet look (and smell) great, but they saved me a bunch of money on a needless replacement. You can count on Hicks and the Bear. Thanks!
“The thing that’s most impressive with Hicks is their professionalism. They are always improving their cleaning and drying operations, and they are willing to spend the money on the very best equipment to do the absolute best job for the customer. They are also the most trustworthy company around. They are wonderful for cleaning Oriental rugs; they do a fabulous job and keep me on track for what rugs need to be cleaned and when. I was most impressed one time when I had an emergency when water leaked onto my favorite Oriental rug. I called and Billy immediately came over and saved my rug. I think it’s awesome that their son is the youngest carpet, upholstery, and leather cleaner in Tennessee. They clean tile and leather couches too. I am so pleased with the way they handle themselves and the job that they do. They are dedicated to service and make sure they do a grade-A job every time; the effort they put in is astounding, always going out of their way to serve the customer.”
Audra Hicks and her Big Bear Truck crew are amazing - they can make the nastiest sofas look showroom new, I know because they've done it for me. Floors are brilliant and spotless when they are finished - why use anyone else - only the best will do - Big Bear floor Care - you will be so happy you called!
Best in Nashville area~No job they can't tackle. Trustworthy and will work hard to meet your unique needs!
Testimonials to the Bear! This is about us...the Hicks family of Big Bear Floor Care and our quality of work we provide! We are always thrilled to receive such wonderful testimonials and so happy to hear that our clients are happy!