Shop small business Saturday 2014!


Think BIG …. but Shop SMALL!!! It’s Small Business Saturday!    Next month we will be celebrating our 21st Year in Business…..small business that is…Family owned and operated!

We appreciate our clients and are thankful for their support over the past 21 yrs! 


Shop small business Saturday 2014 and every day!  Don’t just support the small businesses one day a year make it a part of your search when you need professional services throughout the year!

Our services include:

Eco~Green Carpet Cleaning

Upholstery Cleaning

Leather Cleaning

Fine Oriental & Area Rug Cleaning

Pet Oops! Cleaning ~ Urine & Odor Removal

Mattress Cleaning

Allergy Relief Cleaning

Hardwood Floor Refinishing ~ Dustless & Odorless (No Sanding)

Hardwood Floor Intensive Floor Cleaning

Tile & Grout Cleaning and Sealing


Christopher & Anita



Big Bear Floor Care is owned and operated by Billy, Audra and Christopher Hicks.  We are trusted in the homes and businesses of clients who want the ultimate service and know they can trust us to clean even when they are not there.  We love our clients and want to do the Best work on every job, so we never rush in and out because we care about the work we perform.  We are a small business and not the “cheapest” cleaner.  We want our clients to be happy with the end result so we never lower our standards of cleaning to give the cheap prices ~ you definitely get what you pay for in our industry!




We clean SmartStrand Carpet – Big Bear Floor Care

We get calls about cleaning SmartStrand Carpet by Mohawk, asking if we clean it…. Yes, we do!  We also fall under the guidelines set in the manufacturers warranty for the CRI Approved Equipment, using hot water extraction and are Certified Master Textile Cleaners, which is the highest level trained!  We clean SmartStrand Carpet & exceed the requirements set in the manufacturers warranty guidelines!  We know what we are doing and have the knowledge to clean all carpet types!   Call us today to keep your Carpet looking good for years to come!   You will be amazed at how beautiful your carpet will look once you have had Big Bear Floor Care clean for you!  Our Big Bear Truck is the World’s Largest, Most Powerful Cleaning Machine and we can bring carpet back to life again using green products & have the carpet dry to the touch before we leave your home!  We never leave it squishy wet!  Leave your cleaning to the company that understands the type of carpet you have and can make your carpet look new again!


Below is the link to SmartStrand Carpet Care & Guidelines for Triexta Fiber and Karastan cleaning guidelines!


Why are so many cleaners cheaper you ask?

Well, first of all, our industry isn’t regulated so we have people that think it is easy and they start a carpet cleaning business for nothing, overnight!  We wanted to start off right and have been in business for over 20 yrs now, so we must be doing something right!  We are certified at the highest level trained in the industry, but you don’t have to be certified to be a carpet cleaner!  This means some cleaners may not carry proper insurance, no insurance at all, get no education or certifications, think everything is cleaned with one product, which is usually the cheapest cleaning products & equipment they can find, don’t care about maintenance and the list goes on and on.  We care about quality, versus quantity so we invest in our equipment, education, uniforms, licensing, insurance and doing things right!  There are a lot of cleaners that can be so much cheaper than us, but if you are looking for the most thorough cleaning experience then we are the company for you!  Never sacrifice your home, family or health over price!


We love what we do and it shows in our work.  Our clients know that they can trust us in their home & have the knowledge to clean anything they need to have cleaned!  It doesn’t matter if you have carpet, upholstery, rugs, leather, mattresses, hardwood floors, tile or stone, we clean them all and are trained to the highest level!  We also stay up to date with our education and go back to certification classes (CEC’s) that we have had multiple times and keep up our certification requirements.

I have heard many clients say that they think hard surface floors, whether tile or hardwood floors, are much cleaner and don’t have the germs that carpet has.  That is so far from the truth….and we clean them all so we are not biased on carpet!  Carpet does act like a filter and if you use it without doing proper maintenance then it can hold a lot of dirt, among other things.  But, hard surface floors are dirty too, if not dirtier than carpet.  Most tend to neglect hardwood floors and tile until it looks bad, which has waited too long, just like with carpet when you see “worn” areas.  Point is, everything requires maintenance and no matter what type of flooring you have it will still have the same dirt & traffic on it that you normally have in your home.  Hard surfaces have bacteria, dust and dirt as well as carpet.  Just do the maintenance it needs, before it looks bad to keep it looking good and lasting longer.  It’s all about personal preference!  Some people prefer hardwood floors, but then have rugs to give them the warm and fuzzy feeling they usually get with carpet.  Some like tile or stone and a mixture of flooring throughout the house.  We can clean it all!

We are the Greener Cleaner in Nashville, TN and Surrounding counties!

We believe in doing what we can to improve our environment & not impact it in a negative way.  Of course, there is no way that you can be completely, 100% green, but we try in every way to do what we can the Greener Cleaner!

If we can give you the ultimate clean and get your carpet the cleanest possible, in the greenest way, it will not prematurely be put in the landfill.  The equipment, business practices and products that we use make us the “Greener Cleaner”…….. We are green in our personal life and business practices as well!

In our household, we have 3 containers for curbside recycling where most only have 1 container in the neighborhood and we are lucky if they put it out for the company to pick up.  When we did our kitchen remodel we wanted to use and buy the most energy efficient appliances & materials to make the kitchen as up to date as possible.  We buy organic at the grocery store and pay more to do that, but I know its better for our family (including our pets), health and the environment.  We have a passion for living healthy & being eco friendly!



Sometimes we all put something on the stove and leave it…. then we forget about it!  So, we either smell something burning or hear a fire alarm go off.  Thankfully we don’t usually start a fire, but we do end up with the worst smell from the pan fire.  In this case, WE can help you!  We specialize in getting rid of odors from pets, smoke & cooking odors, among others.  We use a special machine with a cartridge that will run in your home, while you still live there.  Unlike using Ozone, a thing of the past, this can be used around people.  You don’t need to move out!  This saves your nose, you don’t have to move out or stay at a hotel and best of all the smell is gone!

Wow!  This year is flying by!  I can’t believe it’s already October, well except for the weather and leaves turning…ha!  The next 3 months are usually our “busy” time of the year.  The weather makes people want to get things indoors cleaned and that’s where we come in.  We can help you have a healthy environment & can handle any cleaning situation your home requires.

REMINDER:  We always recommend that you replace your entry mats at every exterior door location at the start of Fall!  Then, change them out at every change of the season.  This helps you keep more of the dirt outside instead of tracking it inside!

It’s Fall Y’all!  Now is the perfect time to get your indoor environment cleaned up so that you can spend more quality time indoors once the weather turns cold.  We can help by green cleaning your Carpet, Upholstery, Leather, Rugs, Mattresses, Tile & Grout and Hardwood floors.  If you have pets then we can rid you off the pet odors too.  When we clean mattresses that helps you get a good night’s sleep and who doesn’t want that?!?  Call us today to get an early start to Fall Cleaning!

We are thrilled to say that we now have a “Green” Protector that we have been using for over a year now.  It is exceeding our expectations and holding up to foot traffic, spots and spills and the best part is…..its GREEN!!!   So, when you have us clean for you, we now apply the new Green Guard and you can rest assured that we are doing all we can to improve your indoor environment and keep it on the Green Side!!!!  It’s not easy being Green…but we don’t mind!


You never know what cleaners are applying to your carpet.  Some charge and spray water only so you think protector doesn’t work.  Some dilute protector too much and you are not benefiting from having protector.  Others sell you protector and just put down whatever protector they can find for the cheapest price.  We always apply what we say, to the proper dilution ratings, using containers only for protector ~ never mixing other products in the same container and now we apply the best green protector on the market!  We never skimp on product, price or quality!



You cannot be a leader in the industry without education, even though it’s not required in our industry!  We have always believed in going to IICRC Certification Schools & to keep up with our Certifications we have to continue our education.  This week we all 3 will be in a Water Damage Restoration Class, which we have had half dozen times over the years, to stay up to date on technology and to attain CEC’s as well.  We are not even WDR Contractors anymore, but we still like to know what is going on in that part of the industry, just in case…ha!  We love our industry and always want to better our company, industry and learn new things!  It doesn’t matter how many times you take the same course, you still learn something new each time, learn about changes in the industry that you can incorporate or change in your company!


Written by:

Audra Hicks with Big Bear Floor Care – Master Textile Cleaner